When a Pendant is paired, we perform an additional hardware security module-backed key exchange and encrypt all audio at rest on the device. Audio is never decrypted on the Pendant, and has been penetration tested by top hardware security researchers. Then ensures that even if your Pendant is missing or stolen, none of the audio can be usefully extracted from the device.
If you’re seeing the pendant as connected in app, then it’s definitely nearby and probably somewhere within 30 feet of you. I recommend moving around and observing the bluetooth signal strength to try to narrow down the location.
If you are still unable to find your Pendant, you can re-order one at https://www.limitless.ai/pricing . We do not have a replacement program or discounts when reordering.