Limitless

Having trouble with the Pendant? Try our general troubleshooting steps, and if any issues persists, reach out to us at <a href="" rel="nofollow noopener noreferrer" target="_blank">support@limitless.ai</a>.

If you have already tried to pair before, toggle iOS Bluetooth off and back on (from iOS Settings).

Force quit the app (open the App Switcher and swipe up on the app to quit).

Re-open the app and go through the app's onboarding again to pair your Pendant.

If this still doesn't work, try <a href="#h_dd8058cce4">factory resetting</a> the Pendant.

1. If you have already tried to pair before, toggle iOS Bluetooth off and back on (from iOS Settings).
2. Force quit the app (open the App Switcher and swipe up on the app to quit).
3. Re-open the app and go through the app's onboarding again to pair your Pendant.
4. If this still doesn't work, try <a href="#h_dd8058cce4">factory resetting</a> the Pendant.

If prompted from the app, factory reset and 'forget' Pendant;

<a href="#h_dd8058cce4">Factory reset using these instructions</a>.

If already attempted to pair and the Pendant page shows an <code>Forget this Pendant</code> option, tap it.

If <code>Forget this Pendant</code> was not an option, from your iOS Bluetooth settings, press the blue i icon and "Forget this device".

1. If you do not see the blue i icon, restart your iPhone.

Close the Limitless app and try to pair one more time.

1. <a href="#h_dd8058cce4">Factory reset using these instructions</a>. 
2. If already attempted to pair and the Pendant page shows an <code>Forget this Pendant</code> option, tap it.
3. If <code>Forget this Pendant</code> was not an option, from your iOS Bluetooth settings, press the blue i icon and "Forget this device".
 1. If you do not see the blue i icon, restart your iPhone.
4. Close the Limitless app and try to pair one more time.

Tried everything else? Unpair, factory reset, reinstall app

Unpair the pendant in your iOS Bluetooth settings

<a href="#h_dd8058cce4">Factory reset the pendant</a> (press button twice QUICKLY, holding the button on the second press)

Reinstall the <a href="https://apps.apple.com/us/app/limitless-ai-voice-recorder/id6737710033" rel="nofollow noopener noreferrer" target="_blank">iOS app</a>

1. Unpair the pendant in your iOS Bluetooth settings
2. <a href="#h_dd8058cce4">Factory reset the pendant</a> (press button twice QUICKLY, holding the button on the second press)
3. Uninstall the app
4. Restart phone
5. Reinstall the <a href="https://apps.apple.com/us/app/limitless-ai-voice-recorder/id6737710033" rel="nofollow noopener noreferrer" target="_blank">iOS app</a> 
6. Retry pairing

Re-open the app and your transcripts should begin syncing again.

1. Force quit the app (open the App Switcher and swipe up on the app to quit).
2. Re-open the app and your transcripts should begin syncing again.

Pendant Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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Pendant Troubleshooting

Pendant is not pairing

Reset iOS Bluetooth

If prompted from the app, factory reset and 'forget' Pendant;

Tried everything else? Unpair, factory reset, reinstall app

Transcript syncing is off