We’re still actively improving the app, so the experience you have will be the very first version, and everything will only get better from here.
Having trouble with the Pendant? Try our general troubleshooting steps, and if any issues persists, reach out to us at [email protected].
Pendant is not pairing
Reset iOS Bluetooth
Force quit the app.
Toggle iOS Bluetooth off and back on.
Re-open the app and go through the app's onboarding again to pair your Pendant.
If prompted from the app, factory reset and 'forget' Pendant;
Note: A factory reset will delete any recordings that have not been synced to the app.
From your iOS Bluetooth settings, press the blue i icon and "Forget this device".
If you do not see the blue i icon, restart your iPhone.
Close the Limitless app and try to pair one more time.
Transcript syncing is off
Force quit the app
Open the App Switcher.
Swipe up on the app to quit.
Re-open the app and your transcripts should begin syncing again.
How do I factory reset my Pendant?
Note: A factory reset will delete any recordings that have not been synced to the app.
Turn the pendant on (white recording light visible).
Tap the button once, then immediately press and hold.
After about 8 seconds, the white light will disappear. At this point, release the button.
After about 5 seconds, you will see a purple light show up for a few seconds. This means that the factory reset was successful.