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Privacy with Limitless

Heidi Liou avatar
Written by Heidi Liou
Updated this week

Protecting your privacy is a top priority for us. Please check out limitless.ai/privacy.

Our Commitments

Your data will never be sold

We pledge never to sell your data or access your data without your permission. We have immutable audit logs and strict code review policies.

Your data is encrypted at rest

All your data is encrypted before it is stored using Hardware Security Modules (HSM) and strong encryption protocols. If an unauthorized person gains access to the storage, the attacker cannot read the data without also having access to the encryption keys. They won't be able to understand or decrypt it.

Your data is encrypted in transit

We employ several security measures to help ensure the authenticity, integrity, and privacy of data in transit. We secure communications using TLS.

Your data is legally protected

The Fifth Amendment protects you from having to perform the act of producing incriminating documents. You can file a motion to quash a subpoena for your Limitless data.

Your data is protected from 3rd party AI providers

Data sent to 3rd party AI providers for transcription and summarization is not used for training and deleted after 30 days.

Controlled Access

We only access your data to help you debug issues, and only with your permission. We will also investigate any thumbs up/down reports in the app to understand what went wrong or right, and will only look at the contents if you permitted us to do so when submitting.

Accountability

Immutable audit logs and strict code review policies ensure no unauthorized changes are made.

Security vendors

We partner with multiple security vendors to keep our protections up to date.


Common Questions

Can I export recordings and transcripts?

Yes. You can download and export Pendant recordings & transcripts from the app and API. You can copy transcripts & summaries from Web & Desktop meetings.

What happens if the Pendant is lost or stolen?

Your audio is encrypted and not able to be read without the key.
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Can I delete my data whenever I want?

Yes. You can stop recording at any time, and delete any recording in the app.

Can I delete my audio and just keep the transcripts?

You can set a custom audio retention period in the app. (1 day, week, month, year, or forever)
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How long do you keep my recordings and transcriptions?

Your full recordings stay in your account until you delete them or close your account.

Do I need to get consent before recording?

While the laws differ in different states and countries, we believe privacy is so important that we recommend users of our product hold themselves accountable to a much higher standard than the bare legal minimum.We believe all users of our product should proactively seek consent from everyone they record even if they are not legally obligated to do so. Not only is this is the safest approach legally, but it is also just the right thing to do.

Where is my data stored?

Limitless data is stored in the cloud.

Web & Desktop

Lockdown your data

You have the option to Lockdown recordings from the Limitless web/Mac/Windows app for an additional privacy by end-to-end encrypting specific meetings using an account lockdown password.

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