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I got a new phone or logged into a new email and now my Pendant won't pair.

Heidi Liou avatar
Written by Heidi Liou
Updated over 2 weeks ago

Please note only ONE Pendant can be paired per device / account. Your Pendant is most likely still paired to the previous device / account.

To pair your Pendant to a new device / account, log into the iOS app using your original email or device > tap the Pendant icon in the top left corner > scroll to the bottom, and select “Forget This Device.”

After that, you’ll be able to pair the Pendant with the device / account you want.

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