Note: A factory reset will delete any recordings that have not been synced to the app.
Unpair the Pendant in the app (Click the Pendant icon in the top left, scroll down, and click unpair)
Unpair the Pendant in iOS/Android settings
Plug in your Pendant
You’re going to be pressing the pendant twice in quick succession: the first time you’re going to press and release, the second time you’re going to press and hold (Please see the video demo below)
Make sure both presses happen back-to-back, with very little pause in between.
Keep holding the button until the light completely turns off. Once the light turns off, immediately release the button.
Wait about 5 seconds and you should see the light flash magenta briefly to confirm the factory reset was successful.
When the light turns blue, your Pendant is ready to be paired again. If the light is solid red when not plugged in, you didn't double click quick enough. Please hold down until the red LED goes away, then restart from step 4.
Please refer to our LED status table