Manage
If you subscribed to Limitless Pro or Limitless Unlimited from our Limitless web/Mac/Windows app (via Stripe)
Log into the the Stripe customer portal
Click on the login link sent to your email
Click on "Update subscription" or "Cancel Subscription"
If you subscribed via the Limitless iOS app (via Apple Subscriptions)
From your iPhone, search "Subscriptions" in your iOS Settings
Click on Limitless
Click "Cancel Subscription"
For instructions to cancel from your Mac, click here.
How do I get a refund of the subscription (via Apple Subscriptions)?
If you have purchased any Limitless subscription through the Apple App Store, you will need to cancel your subscription directly with Apple. We unfortunately cannot help with cancellations / refund requests if the subscription was purchased through our iOS app.
To cancel with Apple, please follow the steps provided by Apple Support. Note: deleting your Limitless account will not cancel your Limitless subscription with A
If you are running into any issues, please send us a message using the chat in the bottom right.
Transfer
Emails tied to accounts
Limitless accounts are permanently linked to the email used at sign-up, and recordings cannot be transferred to a different account. To avoid issues, we recommend choosing one email and using it consistently for all recordings.
Emails tied to subscriptions
Make sure you're logged into our web app with the email you want your subscription to be tied and navigate to Account > Settings.
Under Request Subscription Transfer, enter the email that currently has the subscription, and click on 'Send Code'.
Enter the 6-digit code sent to your email to complete the transfer.
Refresh your web browser to see the subscription updated.
Delete
This action is irreversible, and can only be done from the Limitless iOS app. This will delete your account and all associated data. You will need to open a new account if you decide to come back. Go to Settings > Delete Account to delete your account.