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Transferring Accounts or Subscriptions

Heidi Liou avatar
Written by Heidi Liou
Updated this week

Emails tied to accounts

Limitless accounts are permanently linked to the email used at sign-up, and recordings cannot be transferred to a different account. To avoid issues, we recommend choosing one email and using it consistently for all recordings.

Emails tied to subscriptions

If you have a Pro or Unlimited subscripton, please send us a message using the chat in the bottom right, and provide your old + new email so we can change the subscription email on the back end (Stripe). This is the email that is tied to your Stripe customer portal.

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